Gorgias can fit teams already standardized on its ecosystem or whose workflows depend on its particular support-and-shopping AI model.
resolti vs
Gorgias
Two ecommerce-native approaches, with different operating models.
ECOMMERCE HELPDESK
A fair starting point.
Gorgias is the closest direct comparison: its official product materials emphasize an ecommerce helpdesk, omnichannel inbox, Shopify context, AI Agent, integrations, automation, and customer-service analytics.
Product packaging changes. Verify current capabilities, limits, and commercial terms directly with each vendor before making a decision.
WHERE resolti LEADSresolti is the stronger fit when you want the resolution packet, Core IQ + Workspace IQ, action-level governance, provider re-verification, and owner-visible AI economics to be the center of the operating model.
Compare the system you are choosing—not just the feature labels.
Decision areaGorgiasresolti
Primary frameEstablished ecommerce support suiteAI customer operations
AI workflowGorgias AI Agent and helpdesk automationOne governed resolti IQ resolution packet
Action controlsConfigured skills, actions, and helpdesk permissionsPer-action mode, limit, approval, verification, and audit
MigrationEvaluate Gorgias export optionsTenant-scoped Gorgias JSON preview, import, duplicate protection, and rollback
WHAT resolti IS OPTIMIZING FOREvery Customer.
Every Customer.
Perfectly Handled.
That means understanding the complete request, grounding it in verified tenant context, following policy, safely completing eligible work, and showing exactly what happened.
- ✓
A Shopify-first workspace where conversations, verified customer context, orders, subscriptions, and eligible actions stay together.
- ✓
resolti IQ uses one reusable resolution packet across the recommendation, reply, action pills, mobile view, and audit timeline.
- ✓
Sensitive commerce work follows action-specific permissions, monetary limits, approvals, provider execution, a second verification read, and tenant-scoped audit records.
- ✓
Public plans combine included conversations and autonomous resolti IQ resolutions with predictable published overage pricing.
MIGRATION REALITY
Do not move until the history and rollback path are clear.
resolti currently includes a Gorgias JSON migration path with preview, validation, idempotent import, tenant isolation, and rollback for import-created records.
- 1Export and previewCount supported customers, conversations, messages, tags, attachments, and assignments.
- 2Run parallel proofTest real request types, actions, delivery, and approvals before changing customer routing.
- 3Cut over with rollbackKeep the source export and a documented return path until delivery and workflow proof is complete.
Five questions that expose the real differences.
Can it resolve a multi-intent email without dropping a requested outcome?
Which customer, order, policy, and subscription facts are live versus cached or inferred?
What happens between an AI decision and a refund, cancellation, replacement, or subscription change?
Can an owner see cost, confidence, approval, provider response, verification, and failure history?
Can we preview migration, prevent duplicates, test delivery, and roll back before customer impact?
Build the right shortlist.
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RUN THE WORK, NOT A SLIDE DECK
Test the customer requests that matter to your store.
Use a controlled demo or request an invitation to the measured Founding 100 before choosing a platform.
